You may occasionally notice a cash variance against the CCU (Cash Collection Unit) even though there are no Metered vs Actual variances recorded in the Gaming section.
This is commonly caused by winning tickets being physically paid out to patrons before the tickets are scanned through the gaming system.
Why Does This Happen?
A cash variance can occur when:
- A patron presents a winning ticket.
- The venue pays the patron in cash.
- The ticket is not scanned through the gaming system at the time of payment.
- Because the ticket was not scanned, it is not included in the Gaming Report payout figures for that day.
- The ticket is scanned on a later date.
- The gaming system records the payout on the day it was scanned, even though the cash was paid out earlier.
This timing difference can result in a cash variance against the CCU.
Example
Day 1
- Patron is paid cash for a winning ticket.
- Ticket is not scanned.
- Cash leaves the venue.
- The payout is not recorded in the Gaming Report.
Day 2
- The ticket is scanned.
- The payout is recorded in the Gaming Report.
- No cash leaves the venue because it was already paid on Day 1.
This creates a variance between the gaming transaction and the physical cash movement.
What You Will See in Cashup
The Gaming figures may appear correct, and there may be no Metered vs Actual variance.
However, a cash variance may still appear against the CCU due to the timing difference between:
- When the cash was physically paid out.
- When the ticket was scanned and recorded in the gaming system.
How to Prevent This Issue
To reduce CCU cash variances:
- Scan winning tickets at the time they are paid out.
- Follow venue procedures for ticket redemptions.
- Investigate recurring CCU variances to identify unscanned ticket activity.
Frequently Asked Question
Why is there a CCU cash variance when there is no Metered vs Actual variance?
Metered vs Actual variances compare Gaming system data against the Gaming figures entered into Cashup.
CCU cash variances relate to the movement of physical cash. If a ticket is paid out before being scanned, the gaming transaction and cash movement occur on different dates, which can create a cash variance even when the Gaming figures are otherwise correct.