How to Resolve a "Failed to Submit Cashup" Error
Troubleshoot the "Failed to Submit Cashup" Error
Resolving a "Failed to submit Cashup" error
A "Failed to Submit Cashup" error is most commonly caused by a variance that exceeds your configured threshold, or by a system timeout while background tasks are still processing. To resolve it, check and correct any out-of-range variance entries, then resubmit. If the error persists, wait 2–5 minutes and try again before contacting support.
What causes a "Failed to Submit Cashup" error?
- Variance Exceeded: The most common cause of the "Failed to submit Cashup" error is that the variance exceeds the set threshold. The variance threshold is configured in your system settings and may vary by account — check your current configuration or contact support to confirm the threshold that applies to your environment.
- Timeout Issues: The error can also occur when the system times out while background tasks (such as approvals or data syncs) are still processing, causing the submission to fail before they complete.
How do I fix a "Failed to Submit Cashup" error?
Follow these steps in order to resolve the error:
Check the variance: Verify whether the variance exceeds the configured threshold. If it does, adjust the entries to bring them within the acceptable limits, then resubmit the Cashup.
Address timeout issues: If the error is related to a timeout, wait at least 2–5 minutes before resubmitting, as background tasks (such as approvals or data syncs) may still be processing. Check whether other users are experiencing similar delays, which may indicate a broader system performance issue.
Retry submission: If the error persists after checking the variance and waiting, try submitting the Cashup again. Temporary system issues can occasionally cause submission failures that resolve on their own.
Contact support: If you continue to experience issues after completing the steps above, contact the Quantaco support team. Provide a description of the error and a summary of the troubleshooting steps you have already taken. If timeouts occur frequently, request an investigation into whether a system-level configuration change or infrastructure adjustment is needed.
What additional steps can help prevent this error?
- Monitor submissions regularly: Review Cashup submissions and approvals on a consistent schedule to identify recurring variances or timeout patterns before they escalate.
- Documentation: Keep records of any errors encountered and the steps taken to resolve them. This information can be helpful for future reference and when communicating with support.