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QPlatform FAQs

Do I have to use the platform?

  • The easiest and most secure way to navigate through the technology Quantaco provides is via the platform. If users try to use existing logins for Salesline, Cashup, Q Insights or Star Compliance, they will be re-directed to the platform and asked to use the new credentials.
  • Users who prefer to access their time and attendance (Tanda or Deputy), Lightyear, or NetSuite applications directly may continue to do so.

 

What systems will the Single Sign On (SSO) work on?

  • SSO provides authorised users with access to the following applications: Salesline, Cashup, Star Compliance, Q Insights, NetSuite, Tanda, Deputy, Cooking The Books, and Drinking The Profits.

 

Why don't all my staff have access to the Quantaco Platform

  • Access to the Quantaco Platform is provided to users who need to access multiple systems through Quantaco. Staff who, for example, only access Deputy or Tanda, should continue to use the Deputy app / website or kiosk as normal.

 

Why am I not seeing KPIs on my home screen like the marketing material shows?

  • The KPIs are visible to clients who have Salesline and POS-Connected Cashup enabled, as these systems are required to populate the dashboards. If you would like to enable these systems, please contact your Client Director or Customer Success Manager.

 

Can I change what KPIs are shown on the screen

Currently, KPI selection is standardised across the platform; however, customisation options are planned for a future release. For the latest information on KPI configuration, please contact your Customer Success Manager.

 

Why are some of the modules greyed out?

  • Access to the Quantaco Platform is limited to users who have been set up with an account, and access to individual modules is subject to approval. Those modules that you do not have approval to see are greyed out. If you feel like you should have access to these modules, please contact your Customer Success Manager

 

Is single sign on (SSO) available for all modules?

  • Quantaco manages SSO for most modules, including several third-party systems. However, Lightyear and Employment Hero do not currently support SSO, so you will continue to use your existing passwords to log in to these applications.

 

Can I turn on multi-factor authentication?

  • Multi-factor authentication (MFA) (also known as two-factor authentication) is already active on the Quantaco Platform for all users — no action is required to enable it. MFA is a multi-step login process that requires more than just a password — for example, you may be asked to enter a code sent to your email or use an authenticator app.

 

How do I access the Quantaco app?

Quantaco has an app available for both iOS and Android devices. To download it, search for 'Quantaco' in the Apple App Store (iOS) or the Google Play Store (Android).