Star Comply - FAQs
Welcome to the Star Comply FAQ section! Here, we aim to provide clear and concise answers to the most common questions about our platform. Whether you’re a new user looking to get started or an experienced member seeking advanced features, our FAQs aim to assist you in navigating and maximizing your experience with Star Comply. If you can’t find the answer you’re looking for, feel free to reach out to our support team for further assistance!
Q: When adding a new user, how do they proceed with setting up there account?
A: When you have added a new user, they should receive a welcome email from info@starcomply.com.au shortly after to reset/make there own password. Please ask the user to also check their junk email. From here they can proceed with creating there own password and will then be redirected to there individual Star Comply profile
Q: Are there different levels of access within Star Comply?
A: Yes - there are 3 different permission levels within Star Comply. Venue Staff, Venue Manager and Venue Admin.
Q: Can I delete notifications?
A: Unfortunately, there is no option to delete notifications within Star Comply. You are however able to mark them as read which will clear the notification alert. Please note you are also able to manage notifications from the settings and adjust them in order of priority.
Q: How can I manage notification settings?
A: To manage your notification settings, navigate to the settings menu within Star Comply. Here, you can adjust the priority of notifications to ensure you receive the most important alerts first. This allows you to customise your experience and stay informed about the updates that matter most to you.
Q: I've forgotten my password, what should I do?
Head to the Star Comply login page, select "Recover Password" and input email address. You should now receive an email to reset your password (please check your junk folder). If you do not receive a reset password, please reach out to support.