Star Compliance - FAQs
Welcome to the Star Compliance FAQ section! Here, we aim to provide clear and concise answers to the most common questions about our platform. Whether you’re a new user looking to get started or an experienced member seeking advanced features, our FAQs aim to assist you in navigating and maximizing your experience with Star Compliance. If you can’t find the answer you’re looking for, feel free to reach out to our support team for further assistance!
Q: When adding a new user, how do they proceed with setting up their account?
A: Once a new user has been added, they will receive a welcome email from info@starcomply.com.au shortly after to set their own password. Ask the user to also check their junk/spam folder if the email does not arrive promptly. From there, they can create their password and will be redirected to their individual Star Compliance profile
Q: Are there different levels of access within Star Compliance?
A: Yes — Star Compliance has 3 permission levels: - **Venue Staff** – Base-level access for day-to-day platform use. - **Venue Manager** – Elevated access to manage staff and venue-level settings. - **Venue Admin** – Full administrative access to all features and settings. Each level provides a different degree of access to features and settings within the platform.
Q: Can I delete notifications?
A: Unfortunately, there is no option to delete notifications within Star Compliance. You are however able to mark them as read which will clear the notification alert. Please note you are also able to manage notifications from the settings and adjust them in order of priority.
Q: How can I manage notification settings?
A: To manage your notification settings, navigate to the settings menu within Star Compliance. Here, you can adjust the priority of notifications to ensure you receive the most important alerts first. This allows you to customise your experience and stay informed about the updates that matter most to you.
Q: When trying to log in, I am receiving an error "Unable to log in with the provided Credentials"
A: This error occurs when the email address or password entered is incorrect.
To resolve this, go to the Star Compliance login page, select "Recover Password", and enter your email address. You should receive a password reset email shortly — please also check your junk/spam folder. If you do not receive the email, please contact our support team.
Q: I've forgotten my password, what should I do? A: Go to the Star Compliance login page, select "Recover Password", and enter your email address. You should receive a password reset email shortly — please also check your junk/spam folder. If you do not receive the email, please contact our support team.
Head to the Star Compliance login page,