Updating a Security Guard from One Security Company to Another in Star Compliance
This article outlines the process and requirements for updating a security guard’s company association within Star Compliance when they move from one security firm to another.
Security guards may change employment between security firms. When this occurs, their profile must be updated in Star Compliance to ensure:
- They are correctly associated with their current security firm
- They can access venues contracted to their new employer
- Their permissions and compliance records remain accurate
Before making any updates, it’s important to understand the following system rules:
1. One Security Firm Per Guard
- In Star Compliance, a security guard user can only be linked to one security firm at a time.
- A guard must be removed from their current (existing) firm before they can be added to a new one.
2. Multiple Firm Employment
- If a guard works across multiple security firms:
- They must use a unique email address for each firm
- Each email address represents a separate user profile in Star Compliance
Process: Updating a Guard to a New Security Firm
Step 1: Remove Guard from Current Firm
The guard’s existing security firm must:
- Log into Star Compliance
- Locate the guard’s user profile
- Remove the guard from their organisation
Step 2: Add Guard to New Firm
The new security firm can then:
- Add the guard to firm
- Use the guard’s email address to locate them
- Assign the guard to their organisation
Step 3: Verify Access
Once added:
- Confirm the guard has access to the correct venues
- Ensure all required compliance records are complete
Please reach out to Support if you require assistance with the above by emailing support@quantaco