User Management Requests – Quantaco Suite
User management for the Quantaco Suite is handled by Support. All requests to create or deactivate users must be submitted via a Support Ticket by an authorised user (Manager role or higher). New user requests must include key details such as name, contact information, group/venue, and required applications.
User management for the Quantaco Suite is administered by the Quantaco Support team. This ensures that all access is controlled, secure, and aligned with your organisation’s structure.
Submitting User RequestsAll user-related requests must be submitted via a Support Ticket.
This includes:
- Creating new users
- Making existing users inactive
Requests must be submitted by:
- An existing Quantaco user, and
- Hold a Manager security role or higher,
- For the relevant Group or Venue the request applies to.
Requests that do not meet these criteria may not be processed.
New User Requests – Required InformationWhen requesting a new user, please include the following details in your Support Ticket:
- First Name
- Last Name
- Email Address
- Phone Number
- Group
- Venue
- Applications required (e.g. specific Quantaco modules or systems)
Providing complete and accurate information will help avoid delays in processing.
Deactivating UsersTo deactivate a user, submit a Support Ticket including:
- User’s full name
- Associated Group / Venue
- Effective date for deactivation (if applicable)
- Ensure all details are correct before submitting your request
- Clearly specify any access requirements or changes
- Submit requests in advance where possible to avoid delays