Why Ageing Items Display as Zero and How to Fix

What causes ageing items to display as zero?

Age is displayed as 0 when the item's due date is the current date or a future date. This behaviour is working as designed.

How can I resolve ageing items showing as zero?

To have a non‑zero age value, ensure the item's due date is earlier than today.
Steps:

1. Open the record and locate the due date field.
2. Confirm whether the due date is today or in the future.
3. If appropriate, update the due date to a past date so the ageing calculation reflects elapsed time.
   
   

 

Troubleshooting — quick checks

• Verify the system date/time is correct for your environment.
• Confirm you are viewing the field that represents the due date used for ageing calculations.

Conclusion
Age values of zero indicate the item is not yet past its due date; updating the due date to a prior date will result in a non‑zero age.