Why Support Can’t Update Time & Attendance Users
Protecting Your Data and Payroll Accuracy
Time and attendance systems contain personal and sensitive employee information, including data that directly impacts payroll, compliance, and employee entitlements. As such, requests for new users and changes to user access or permissions require appropriate authority for approval and must be managed internally by your organisation’s designated time and attendance administrators. This ensures data security, payroll accuracy, and clear accountability.
What does this mean for requests for new users or changes to existing users?
For security and compliance reasons, our Support team cannot create, edit, or modify the following on your behalf:
- User accounts
- Access levels or permissions
- Employment or profile details linked to time and attendance
How Support Can Help
While Support can’t make changes directly, we’re here to help you by:
- Directing you to the correct administrator for your organisation
- Explaining how user management works in your system
- Providing step‑by‑step guidance and help articles
- Helping troubleshoot issues or errors you encounter while making updates
Helpful resources
Deputy
- Helpfile > Create user
https://help.deputy.com/hc/en-au/articles/5335153353103-How-do-I-create-a-login-to-Deputy - Helpfile > Change user access
https://help.deputy.com/hc/en-au/articles/4658199944847-Deputy-access-levels
Tanda
- Helpfile > Create user (Add staff)
https://help.tanda.co/en/articles/390503-add-or-import-staff - Helpfile > Change user access / permissions
https://help.tanda.co/en/articles/3321418-assign-permissions-to-staff
Employment Hero
- Helpfile > Create user (Add employee)
https://help.employmenthero.com/hc/en-au/articles/13362871326607-Changes-to-How-You-Add-Employees - Helpfile > Change user details / access
https://help.employmenthero.com/hc/en-au