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Why Support Can’t Update Time & Attendance Users

Protecting Your Data and Payroll Accuracy

Requests for new users and changes to user access or permissions in your time and attendance system must be managed internally by your organisation's designated administrators — Support cannot make these changes on your behalf. This protects data security, payroll accuracy, and clear accountability. Time and attendance systems contain personal and sensitive employee information, including data that directly impacts payroll, compliance, and employee entitlements. For this reason, all user management actions require appropriate internal authority for approval.

What does this mean for requests for new users or changes to existing users?

 

For security and compliance reasons, our Support team cannot create, edit, or modify the following on your behalf:

  • User accounts
  • Access levels or permissions
  • Employment or profile details linked to time and attendance

How can Support help?

While Support cannot make changes directly, we are here to help you by:

  • Directing you to the correct administrator for your organisation
  • Explaining how user management works in your system
  • Providing step‑by‑step guidance and help articles
  • Helping troubleshoot issues or errors you encounter while making updates

Where can I find step-by-step guides for my time and attendance system?

Deputy - Helpfile > Create user https://help.deputy.com/hc/en-au/articles/5335153353103-How-do-I-create-a-login-to-Deputy - Helpfile > Change user access https://help.deputy.com/hc/en-au/articles/4658199944847-Deputy-access-levels Tanda - Helpfile > Create user (Add staff) https://help.tanda.co/en/articles/390503-add-or-import-staff - Helpfile > Change user access / permissions https://help.tanda.co/en/articles/3321418-assign-permissions-to-staff Employment Hero - Helpfile > Create user (Add employee) https://help.employmenthero.com/hc/en-au/articles/13362871326607-Changes-to-How-You-Add-Employees - Helpfile > Change user details / access https://help.employmenthero.com/hc/en-au/articles/[INSERT DIRECT ARTICLE LINK HERE]

Tanda

  • Helpfile > Create user (Add staff)
    https://help.tanda.co/en/articles/390503-add-or-import-staff
  • Helpfile > Change user access / permissions
    https://help.tanda.co/en/articles/3321418-assign-permissions-to-staff

Employment Hero

  • Helpfile > Create user (Add employee)
    https://help.employmenthero.com/hc/en-au/articles/13362871326607-Changes-to-How-You-Add-Employees
  • Helpfile > Change user details / access
    https://help.employmenthero.com/hc/en-au