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Investigating Gaming Variances - Global (Utpoia)

Please refer to our Knowledgebase article for instructions on how to enter data from Global correctly here: Gaming Daily Data Entry - Global (Utopia)

Step 1: Run the Global Management Summary Report

This report should be run for the days trade you are investigating.

Step 2: Verify the Metered NET Profit & Actual NET Profit calculation in Cashup

After running the report, check the Metered NET Profit & Actual NET Profit calculation values in the Cashup application vs your report.

  • If the Metered NET is incorrect, check your Turnover & Total Wins have been entered correctly

The values in Cashup should match the following:

    Step 3: Verify the Payout calculation Cashup

    The Total Payouts calculation in Cashup will be a sum of CRT Payouts, CCU Payouts (manual cash payouts) & CCU Payments (manual cheque and eft payments).

    The Total Payouts field in Cashup should match your report, as shown here:


     

    Troubleshooting Tips

    If the above comparison calculations do not match the expected value, consider these potential causes:

    1. Ensure data has been entered as per:
      Gaming Daily Data Entry - Global (Utopia)
      How to record CRT payouts & refills
      How to record CCU payouts & refills
      How to record AutoPay CCU payouts & refills

    2. Time Period Mismatch: Ensure that the period in the Global Management Summary report matches the relevant timeframe in the Cashup application. Discrepancies in reporting periods can cause mismatched values.

    3. Unaccounted Linked Payouts: Ensure all Linked Payouts are properly accounted for in Cashup and your gaming systems and are included in your analysis.

    4. Unclaimed Movement Discrepancies: If the Unclaimed Movements total does not match the Unclaimed Movement total on the Global Management Summary report, recheck the report for errors or missing data. 

    5. Ensure all EFT / Cheque Payouts have been entered into Cashup.

    6. Make sure there is no duplication of values entered into Cashup under the Payout fields.

      1. Example 1: If a CRT Short Pay occurs, the short pay amount should not be included in the CRT Payouts if it has already been entered as a manual CCU Payout (manual cash payout).
      2. Example 2: For an EFT payment, ensure that the EFT amount does not overlap with any Cash Payout totals, especially if the payment was split. Manual Cash Payout amounts should be entered separately in the CCU/AutoPay Cash Payout fields.